EsTeam

Our Offering

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Our Offering

 

Your benefits

 

  • We accompany your development by fostering engagement from all internal and external stakeholders.
  • We develop your customer centricity, from a deep understanding of expectations to innovation, with a focus on customer experience.
  • We secure and prioritize your investments by the use of relevant decision-making tools and frameworks.
  • We reinforce the relationship between technological implementation and strategic vision for the benefit of the organization as well as its customers.

Our Value Proposition

CUSTOMER INTERACTION DEVELOPMENT
DIGITAL INTERACTION UNIFIED INTERACTION
Stakes Optimizing and legitimating digital assets Offering best-in-class service to customers whatever the channel
Impact
  • Customer experience improvement
  • Retention and acquisition rates organic growth
  • Brand presence development
  • Marketing costs reduction
  • External expertise spotting
  • Seamless ustomer journey and experience
  • Brand premise consistency
  • Customer service better efficiency
  • regionalization of investments
  • Better customer understanding
Mission type
  • Digital strategy setup
  • Integration of social channels into customer service
  • Advocates programs
  • Cross-channel customer care strategy
  • Web-and-store approach
  • Customer journey optimization
CUSTOMER EXPERIENCE DEVELOPMENT
EXTERNAL INSIGHTS INTERNAL INSIGHTS
Stakes Leveraging growth from customer interaction Performance and agility growth through customer-contricity
Impact
  • Products and services development opportunities
  • Value proposition streamlining
  • Customer satisfaction improvement
  • Employees engagement and empowerment
  • Customer satisfaction improvement
  • Efficiency improvement
  • Managing practices improvement
  • Change management facilitation
Typical missions
  • Service design
  • Offering portfolio streamlining
  • Collaborative innovation initiative
  • Digital transformation
  • Change management
  • Social learning and collaborative learning

Let us meet

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