EsTeam

Our Approach

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Our Approach

Organizational performance and development today do not anymore depend only from their internal resources. Customers have taken control over the conversation, and organizational agility rely on employees engagement. In this context, action at the interface between the company’s structure, its people, its customers and technology has become necessary to leverage sustainable benefits.

We integrate the real customers’ needs into the company’s value proposition and align its vision, its tools, and its human capital, to develop your innovation capabilities, your fitness to the markets and your operational efficiency.

 

Our range of interventions

Our intervention are based on a complete methodology allowing understanding, evaluating and aligning all the elements that influence your customers’ behaviors and their experience.

CUSTOMER INTELLIGENCE STRATEGY

Translate customer interaction

EVAUATE your customer centricity
ANALYZE the touch points with your customers and associated satisfaction, from an external as well as internal point of view
VISUALIZE operational flows involved in the materialization of these touch points
UNDERSTAND customers expectations and unmet needs
TRACE BACK typical decision and use customer journeys, and visualize the impact of your offering at every step

CUSTOMER INNOVATION DESIGN

Stimulate and nurture innovationn

DISCOVER new opportunities through collaborative practices
DEFINE better services answering the real needs of your customers

  • Express the problem
  • Explore and describe possibilities
  • Prototype the service in context
  • Test all aspects of the service
  • Accompany transformation

CUSTOMER CENTRIC AGILITY

Align people, vision and tools

ALIGN workflows along customers interactions, and recover the sense of service
EMPOWER and INDIVIDUALIze performance while leveraging everyone’s recognition
SUPPORT customer’s feedback at every level of the organization

DIGITAL WORKPLACE

Accompany organizational transformation

STRENGHTEN collaboration through new working practices
CAPITALIZE knowledge and reinforce social learning
ACCELERATE communication by unleashing the potential of informal flows

 

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